Terms & Conditions

Welcome to Empireal Limousine Services, where your comfort and convenience are our top priorities. We aim to provide you with a hassle-free and enjoyable transportation experience. Below, you’ll find our policies for airport pick-ups and other essential information.

Curbside or Outside Pick-Up Policy:

• We recommend curbside pick-up for travellers with one bag or less.
• Our professional chauffeurs will await your arrival outside the airport.
• When you’re ready for pick-up, contact us or your driver via cell phone, and they will promptly pull up to the curbside with a name sign in the window.

Meet and Greet Service:

• Our dedicated chauffeurs will meet you at the baggage claim area with a personalised sign board and assist with airport formalities.
• A meet-and-greet fee of $25 applies to this exceptional service.

Greeter Service:

• For the utmost convenience, our chauffeurs will personally welcome you at various points, such as the arrival gate, aircraft exit, or private terminal.
• The premium greeter service incurs a charge of $35.

Wait Time Policy:

• We understand your time is valuable; therefore, waiting time starts after 30 minutes for domestic flights and 45 minutes for international flights beyond the estimated arrival time.
• After the grace period, wait time fees apply as follows:
  • Sedans: $1.5 per minute.
  • SUVs: $2 per minute.
  • Sprinter: $4 per minute.
• By using our services, you agree to these wait time charges.

Overtime Policy:

• Overtime pay applies after the initial 15 minutes of waiting time at non-airport locations.

Hourly Service:

• Sedans and SUVs can be booked for a minimum of 2 hours.
• Premium Sedans require a minimum booking of 5 hours.
• Vans, Mini-Coaches, and Buses have a minimum booking requirement of 4 hours.
• Custom Vehicles (Stretch LIMO, Custom Vans, PARTY BUSES, HUMMER) require a minimum of 5 hours.

Payment Policy, Rescheduling, and Cancellation Policy:

At Empireal Limousine Services, we prioritise your convenience and aim to make payment stress-free. We understand that plans can change, so we’ve established clear policies for rescheduling and cancellations. Please take note of the time frames and associated fees for each policy.

• Any applicable tolls, wait time, overtime, or additional stops will be added to the final trip cost after the conclusion of your journey.
• Please be aware that any refunds or adjustments to the reservation amount will be subject to transaction charges, which will be borne by the customer.
• For early morning pickups (before 7:00 AM) or late-night pickups (after 10:00 PM), an additional $15.00 fee will apply. For more details, don’t hesitate to get in touch with us.
• International rides will incur an additional $75.00 booking fee to cover the complexities of coordinating international transportation.
• In the event that a passenger fails to appear at the designated location for a reserved ride, a no-show fee will be charged. This fee includes the trip cost, applicable waiting time charges, tolls, parking, and gratuity. 

SEDAN/SUV Reservations:

• Payment for Sedan or SUV reservations will be charged 24 to 48 hours before the scheduled pick-up.
• Rescheduling is allowed with a minimum notice of 12 hours before the scheduled pickup time.
• If rescheduling occurs within 12 hours of the scheduled pickup time, a cancellation fee of 50% of the total trip cost, including gratuity, will be applied.
• For rescheduling within 2 hours or less of the scheduled pickup time, 100% of the total trip cost, including gratuity, will be charged.
• Cancellations made 24 hours or more before the scheduled pickup time will receive a full refund of the reservation amount.
• Cancellations made within 24 hours of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

VANS, COACHES, MINIBUSES, BUSES Reservations:

• A 25% deposit is charged on the day of booking for Vans, Coaches, Buses, and Minibuses, with the remaining 75% due 15 days before the pickup date.
• If the reservation date is 15 days or less away, 100% of the reservation amount is charged at the time of reservation.
• Rescheduling is allowed with a minimum notice of 10 days before the scheduled pickup time.
• Rescheduling within 5 days or less of the scheduled pickup time incurs a cancellation fee of 100% of the total trip cost, including gratuity.
• Rescheduling within 10 days of the scheduled pickup time results in a cancellation fee of 50% of the total trip cost, including gratuity.
• Cancellations made 30 days or more before the scheduled pickup date will receive a full refund of the reservation amount.
• Cancellations made 15 days or more but less than 30 days before the scheduled pickup date will not receive a refund for the 25% deposit paid at the time of the reservation.
• Cancellations made within 15 days of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

CUSTOM VEHICLES (STRETCH LIMOS, CUSTOM VANS, PARTY BUSES) Reservations:

• A 50% deposit is charged on the day of booking for Custom Vehicles (Stretch Limos, Custom Vans, Party Buses), with the remaining 50% due 15 days before the pickup date.
• If the reservation date is 15 days or less away, 100% of the reservation amount is charged at the time of reservation.
• Rescheduling is allowed with a minimum notice of 7 days before the scheduled pickup time.
• Rescheduling within 10 days of the scheduled pickup time incurs a cancellation fee of 50% of the total trip cost, including gratuity.
• Rescheduling within 5 days or less of the scheduled pickup time results in a cancellation fee of 100% of the total trip cost, including gratuity.
• Cancellations made 30 days or more before the scheduled pickup date will receive a full refund of the reservation amount.
• Cancellations made 15 days or more but less than 30 days before the scheduled pickup date will not receive a refund for the 50% deposit paid at the time of the reservation.
• Cancellations made within 15 days of the scheduled pickup time will not receive a refund and will be charged the full reservation amount.

These policies ensure transparency and flexibility in our booking and reservation processes. Please feel free to contact us if you have any questions or require further information. Thank you for choosing Empireal Limousine Services.

No Show Policy:

• For point-to-point pickups, a 30-minute wait is allowed.
• For domestic flight arrivals, a 45-minute wait is permitted.
• International flight arrivals allow a maximum of 1 hour of waiting time.
• Late contact fee: 50% of the grand total of the ride applies if you contact us after the specified wait time has passed.
• In the event of a “no show,” the reservation amount will not be refunded.

Other Policies:

• We cannot be held responsible for missed, cancelled, diverted, or delayed flights or trains.
• Mechanical breakdowns will be addressed at a mutually agreed date.
• Clients are financially liable for any vehicle damage during the trip.
• We are not responsible for delays due to unsafe road conditions or traffic.
• Left-behind items will incur a USPS Shipping fee plus a $25 service fee for retrieval and shipping within the United States.
• Vehicles cannot exceed seating and luggage capacity.
• An additional $75 fee applies to international rides.

Thank you for choosing Empireal Limousine Services. We look forward to providing you with a comfortable and reliable transportation experience. If you have any questions or need further information, please don’t hesitate to contact us. Safe travels!